Answers:
What license is granted with the images?
The regular downloads are accompanied by our Royalty-Free License. For types of usage that are not included in this license you can use our Extended Licenses which are more expensive than the regular RF one. These licenses provide several types of usage forbidden by the RF license, however some restrictions still apply.
More details on this page and on the Terms of Use page.
May I use the images on business cards?
If the design of the business card is unique, meaning you don't sell the same design to different companies, you can use the images as long as the total number of cards (for all employees) doesn't exceed 500,000 copies. Note that the images cannot be used as part of a logo with any type of license that we provide, except for the SR-EL license (Sell the rights) which includes this usage.
Can I use the photos I buy from Dreamstime in more than a single project?
If each project is different as a concept (not a template based presentation) then you can use the photos for more than one client, you don't have to buy them twice. If the concept is the same you cannot use the images because this will be seen as redistribution. The total number of copies shouldn't exceed 500,000 copies. Note that if more than a single person within your company will be using the image, then you will need to license it using the Unlimited seats (U-EL) extended license.
May I download the same image twice?
In case of a download failure, you can download the same image as many times as you need if you try again within 24 hours from the first attempt. No other credits will be deducted IF you download the same version and license. After this time interval expires, a new credit will be needed to download the file. If 24 hours have expired and you are unable to open or can't find the file downloaded, please contact support and you will receive your image via email.
May I use the image on a postcard sent to my customers?
The images downloaded using the regular Royalty Free license can be included on postcards sent to a company's clients and/or partners ONLY if the postcard is advertising the company's services and products, thus is an advertisement. You cannot sell these postcards and the maximum amount should be less than 500,000 copies.
Our images can be used in postcards that are to be resold ONLY if you acquire the P-EL (extended license for print).
Can I use the images in web templates resold to other buyers/clients (as an identical design)?
Such usage is allowed only for images downloaded using the W-EL license.
Images downloaded using the regular Royalty Free license CANNOT be used within web templates supposed to be resold to more than one customer or by any means which can be seen as a way of reselling or redistributing the images.
Images downloaded using the regular Royalty Free license can be used in templates designed for a SINGLE client, templates that are part of the same site's layout (e.g. as the layout for a subpage is common to many pages from the same site, a common term among webdesigners names it a template, but this doesn't mean that the template is to be sold to more than one customer).
If you have any doubts about a usage please contact support.
Do I have to give credit for the image?
Should you use the image for editorial purposes, giving a credit line is compulsory. The credit line is placed on the download confirmation page and a linkable credit line can be also used within the referral program bringing you revenue. We rely on our members' help for constant growth and development. This is not imperative in commercial usage but strongly recommended and highly valued.
What's the maximum amount of copies allowed?
The total number of copies in which you include the image should not exceed 500,000 copies for the Royalty Free license. This doesn't apply for electronic use. If you exceed this number, you will have to acquire the I-EL (increase maximum copies) extended license which allows you to print up to 2,500,000 copies. If you exceed this amount too, you will have to acquire a new I-EL license for more 2,500,000 copies.
These amounts and the I-EL license applies only to the regular Royalty Free license. For usage types as the ones from the W-EL license or P-EL license you will have to acquire that specific license once again in order to double the allowed number of copies.
Can I use your photos as a reference for my paintings and sell the painting to my customers?
This is seen as selling derivative work and is not accepted by our Royalty Free license. With this license you cannot use an image by any means which can be seen as a way of reselling or redistributing the images.
However, we provide several extended licenses. The P-EL license (extended license for print) gives you the right to use an image as a reference for an artwork that is to be resold.
If you have any doubts about a usage please contact support.
How can I buy images?
For downloading images you need to buy credits. You can do this by accessing the "Buy credits" page.
My file didn't download completely, was saved with a PHP extension or the file doesn't open. What should I do?
Some browsers or systems can have incompatibilities with our scripts. If you experience a problem, make sure you read all information and instructions displayed on the 'Download confirmation' page (the one where the download process starts) and try again. Don't forget that if you act within a few hours from the first attempt, you can download the same file several times without having other credits deducted. Always ensure the file downloaded completely and correctly. If any issues appear you can download it again right away.
I want to use one of your extended licenses for using an image. I read that these are additional to the Royalty Free license, do I have to download both licenses (e.g. royalty free AND the extended license)?
It is true that the terms of use are additional to the regular ones included in our Royalty Free license. However, you need to download the image only once, using the extended license that fits your usage and the appropriate download button. There is no need for a separate download as Royalty Free, although some users do a first RF download, for comping reasons.
I paid for a photo to download about six months ago and put it on my brochure. I'd like to use the same photo for a website I'm developing. How would that work?
If the new usage is included under the same license (like in this case) and meets all requirements (such as maximum amount of printed copies for a brochure-old usage + a book cover-new usage) then you don't need to pay once again for the image. If the new usage is not included in the previous license (such a royalty-free-old usage VS. selling postcards-new usage) you will have to acquire a new license, one that is appropriate for your new usage.
How can the prices be so low? Is this for real?
Thanks to the continual evolution and diversification of digital technologies, we are able to provide images of a very high quality at a completely convenient price. All the images are carefully analyzed and selected by our agency, in order to make sure that only the best are included and that the range of subjects is extensive.
Note that several restrictions apply and that depending on your usage you should acquire the appropriate license for downloading the images.
My file did download completely but it doesn't open. What should I do?
If the file downloaded completely but your software program doesn't open it, try again using another program and resave it. If you still experience problems contact support.
I have lost the files I previously downloaded from Dreamstime, how can I download them again?
You have 24 hours for retrieving the same file again (in order to fix any problems that could appear during the download process: file downloaded incorrectly, connection was lost, etc). Because of bandwidth usage, after this time interval expires you can download the same file again only if you use more credits. If you have lost a file that was previously downloaded please send an email to support with full details and we will resend you the file via email.
How can I download images?
To download an image, click the small thumbnail on the search results page (if you're using search). You will be directed to the image details page (i.e. example), which contains a table with information about the file sizes, print size, licenses and prices available. Some images may be available in extended licenses also - see tab for Extended Licenses. All licenses and sizes have an appropriate DOWNLOAD button assigned - last column in the table on the right of the thumbnail. Click the "Download" button in order to reach the "Download confirmation" page. Read the instructions carefully and start the download process by clicking one of the available buttons. To download images you first need to acquire credits. This can be done from the "Buy credits" page.
I am looking for 100 MB photos. Do you have such high resolution files?
We use a size in Megapixels (MP) for reference, the standard use in printing and not Megabytes (MB), which is not irrelevant because it can vary a lot from one photo to another, even if they have the same size in pixels.
Also, almost all of our images are not "upsized". This is a regular technique used by other agencies to artificially boost the size of the images, thus providing a higher MB parameter, considered to be more commercially "appealing".
This would not be fair because you cannot see the quality before downloading, therefore our approach is to provide you with the true resolution provided by the camera/scanner. Most of our images can be printed at a large size. Clients that desire even larger-sized prints can easily upsize the images after they are downloaded.
The file saved as an .exe application. What should I do?
If your browser saved the image with an .exe extension, simply remove the ".exe" part from the end of the filename and make sure the files ends with a ".jpg" extension.
In order to change the extension of the file under Windows, right click the file and choose "Rename" from the menu. In order to change the extension of the file under Macintosh systems click, hold and press CTRL on your keyboard.
Can I use the free evaluation file?
If you received free credit(s) after your registration, the file(s) downloaded with them can be used with the Royalty Free license ONLY if you have acquired at least one credit package. If the image was downloaded but no credits were bought, then you cannot use the image in any type of project (commercial, personal or not for profit). You may use the image if you're a photographer and convert a part or all your earnings into credits.
What is the difference between a lightbox and a collection?
Both the lightboxes and the collections are used to save images.
The collection is public – when it has images from at least 5 contributors online – and therefore can be viewed by anyone. If it has less than 5 contributors participating, it can be seen only if you use a direct link to it (not within the collections section).
The collection has a common topic for the images selected and it needs to be given a title. The person who chooses to manage a collection needs to select images on the same concept/topic/theme, give the collection appropriate title, description and keywords. Once the collection has images from more than 5 contributors, it becomes available in the collections section and can be used as reference by anyone who finds it or performs topic related searches.
The lightbox on the other hand is not public. It is a personal and private collection of images where you save images you are interested to download them later. As compared to the collections, the lightboxes do not have to contain images on the same topic/theme/concept and their inclusion in the lightbox is randomly selected in searches by buyers interested to quickly and efficiently save images for later download. Sharing the lightbox with other users is optional for the owner. Designers usually share it or email the lightbox to their clients or fellow designers. A lightbox is not made public on the site regardless of the number of contributors from whom images were saved.
Does the license I purchased expire?
Our licenses are lifetime granted. You pay for the image only once and then you can use it as many times as you like, with restrictions regarding allowed number of copies, single-seat user, etc. For all requirements please see Terms and Conditions. In other words, there are no license fees except the initial fee and no other royalties to be paid except those included in the initial cost.
I am a buyer and need a copy of the model release associated with an image that I have downloaded. Is it possible to get a copy? If so, is there a cost?
Dreamstime has copies of model releases for all images that feature identifiable persons. Generally the model signs the release in the presence of a witness. A typical Dreamtime release can be seen here. Even with our standard release, you need to request permission to use a model in an image that is associated with sensitive issues. Our terms expressively forbide the use of a model’s image for adult uses. Under certain circumstances you can request a copy of the model release and we will provide a version with the model’s name, address, signature and location removed to protect the privacy of the model. There is no charge.
I want to buy a volume package of credits because they have higher discounts. Is there a deadline by when I must use the credits?
The unused credits are kept in your account. If you don't need many images today but want the benefit of a large discount you can still acquire credits and leave the unused ones for future use. Credits expire in 12 months since the date they were bought. This means you have one year to use these credits for downloading images. After your credits expire you will have to acquire new credits in order to download images.
What is the difference between subscription packages and credit packages?
Credit packages allow you to download as many images as you want or need with no significant time limitations. The majority of our credit packages offer substantial bonuses and discounts. Furthermore, credit packages allow you to purchase images under the Royalty free license or under Extended Licenses. The only restriction that applies is that you have to use credits in maximum 12 months from their purchase date.
Subscriptions on the other hand, are based on a certain number of downloads allowed on a daily basis, 10 or 25 images, depending on the selected plan. Although there is a daily limit, you can download any image or size. The levels are no longer applied, thus the bonus can even exceed 100% in specific cases, making the price per image extremely attractive. Considering the high mount of images that you can download, the daily restriction is applied in order to assure an equal split of the consumption throughout the whole subscription period. Please note that subscription packages allow you to purchase images only under the standard Royalty Free license.
Subscriptions are usually required by companies demanding high volume of images daily, while credits provide more flexibility and cover extra usage.
I just paid but the credits weren't added. What went wrong?
The companies we use for processing the credit cards may encounter technical problems. The entire transaction is performed on their side and due to a technical glitch their system may not redirect you to our site. For example if you are using Paypal, ensure you click the "Return to merchant" button, located on their confirmation page.
Make sure you follow their instructions and if you still encounter a problem simply send us the confirmation email in order to add the credits.
How many of my employees can use the images?
Our regular Royalty Free (RF) license is a one-person license and can be used only by the account owner or his employee, for the company's own projects or clients and cannot be transmitted to another party. If the image is to be used by more employees, then an Unlimited Seats Extended License (U-EL) is required.
I downloaded many images and the total number of downloads is less than the total number of credits I spent. Why?
The number of downloads you make on the site can be equal or less with the number of credits spent. This happens because you can download files that cost more than one credit (level 2 or level 3 files). Each of them is counted as a single download, although more credits have been spent for that image.
How do I add images to the lightbox?
There are two possibilities of adding images to your lightboxes.
You can add them from the search results page. Underneath each thumbnail, you will be able to see symbols for diverse features, among which the "Add to lightbox" one - red icon.
The other possibility is to add images from the image details page by selecting the Tools tab. The Tools tab is on the right of the thumbnail. After hitting the Tools tab, you will be led on a page where there is an "Add to lightbox" option. The page will default to the Tools tab when visiting other pages in order to make the navigation easier.
My credit card details are correct, but I receive a payment error. Where is the problem?
If you are paying using your credit card, ensure you have included the card code located on the back of your card. For Visa, MasterCard, and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line.
For an American Express card, it is the last 4 digits at the very end of your card number.
Visa - Click here for an example
MasterCard - Click here for an example
How do I check if extra credits were deducted, so I can ask for a refund?
In order to check if several credits were deducted for the same file (by accident, mistake or because you have exceeded the 24 hours time interval), please check the "Your downloads" section. If a duplicate appears on that list, email us and we will refund the missing credits.
I want to buy the rights for an image that does not have SR-EL license enabled. What do I do?
You need to contact support, who will contact the contributor. He/she will enable the license if that will be possible and set his/her desired price. The selling price for SR-EL is decided by the photographers.
Our agency has a recommended price list to be used as guideline but the final decision on the price remains to the photographers entirely.
I want to order a poster/canvas. I purchased a higher volume credit package and the price in credits for a poster/canvas increased. Why?
Each price listed is valid for the credit package recommended on the order page only. Selecting a larger credit package may result in a different price due to discounts given for credits (actual US dollar price paid per credit lowers). Since production prices for the prints have a fixed US dollar value, the credit price may increase in case you paid less than $1 per credit. Keep in kind that the product's value in USD remains unchanged for any package you purchase while the $/credit value varies. The discount for image download is still provided according to the package you purchased.
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